Featured Customer Story
From Spreadsheets to Speed: How Porsche Drives Customer Satisfaction with Data-Powered Insights
Bridging the Gap Between Data and Decisions
In today’s fast‑paced and competitive luxury automotive landscape, real‑time reporting is critical for customer success. Traditional data processes, while functional, lack the flexibility and speed to meet modern enterprise needs while exceeding customer expectations.
Porsche recognized that relying on a mix of spreadsheets, outdated platforms, and custom‑coded reports made it difficult to align teams consistently—limiting accessibility and slowing down execution.
To tackle these challenges, they built a modern, user-friendly reporting solution that centralized its data analytics across the service center business into a unified hub—establishing a single source of truth to drive faster, more confident decisions.
Building Porsche Business Intelligence
With Strategy as their enterprise BI platform and the support of expert partners, Porsche launched Porsche Business Intelligence (PBI)— a sleek, modern reporting suite that embodies the precision and prestige of its brand.
Porsche used Strategy’s semantic layer to unify information across six departments into a governed reporting ecosystem. Designed to meet the needs of all users, PBI supported both executives and analysts—delivering high‑level operational views and consistent KPIs, as well as granular reports for deeper analysis.
Driving Smarter, Faster Insights with PBI
Through its reporting suite, Porsche IT launched a centralized application that allowed stakeholders to access role-specific dashboards tailored to their individual needs while ensuring consistency.
Strategy empowered Porsche with an enterprise‑grade BI solution to unify data, govern metrics, and deliver advanced reporting at scale. Porsche transformed its reporting engine—using a single source of truth to deliver faster insights, on‑brand reports, and precise drill‑down analyses.
Powering Customer Experiences with Strategy Solutions
Discover how Porsche's data transformation operationalized insights across its automotive business to accelerate business impact.
Explore how Porsche Cars North America transformed their data strategy by integrating intuitive browsing and cross-platform development on web and mobile—enabling real-time insights for 200+ Porsche centers across the U.S.
See how Porsche drives strategic decision-making, operational efficiency, and customer-centric innovation with Strategy solutions. Learn success strategies for obtaining executive buy-in and hear how adopting agile development and delivery methods can facilitate dynamic, efficient implementation of impactful end-to-end business solutions.
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